Mountain View Window Cleaning Service respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quote or use our services.
Personal Information We Collect
We may collect personal information when you contact us through our website, by phone, by email or through other enquiry methods.
This may include:
Your name
Phone number
Email address
Property address or service location
Details about the service you are enquiring about
Any message or information you choose to provide through our contact forms
We only collect information that is reasonably necessary to respond to enquiries, provide quotes, deliver our services and manage our business.
How We Use Your Information
We may use your personal information to:
Respond to your enquiry
Provide a quote
Book or manage a service
Contact you about your job or requested service
Send service-related communications
Improve our website and customer service
Maintain business records
Comply with legal or regulatory obligations
We do not sell your personal information to third parties.
Website Forms and Enquiries
When you submit a form on our website, the information you provide is sent to us so we can respond to your enquiry. This may include your name, contact details, selected service and message.
Please avoid sending sensitive personal information through our website unless it is necessary for your enquiry.
Cloudflare Turnstile
Our website uses Cloudflare Turnstile to help protect our forms from spam, automated submissions and abuse.
Cloudflare Turnstile may process technical information about your browser, device and interaction with the website to help determine whether a form submission is being made by a real person or an automated system.
This security check helps us keep our website forms reliable and reduce spam enquiries. Information processed through Cloudflare Turnstile is handled by Cloudflare in accordance with Cloudflare’s own privacy practices.
Website Analytics and Cookies
Our website may use cookies and similar technologies to help the website function properly, improve user experience and understand how visitors use the site.
This information may include general technical details such as browser type, device type, pages visited, time spent on the website and referral sources.
You can adjust your browser settings to block or delete cookies, although some parts of the website may not function as intended.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
Provide our services
Respond to your enquiry
Manage bookings or customer communications
Work with website, hosting, email, security or IT service providers
Comply with legal obligations
Protect our business, website or customers from misuse or unlawful activity
We take reasonable steps to ensure any third-party providers we use handle personal information appropriately.
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of online transmission or electronic storage is completely secure. While we take care to protect your information, we cannot guarantee absolute security.
Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to such a request.
How Long We Keep Information
We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, providing services, maintaining business records and meeting legal obligations.
When information is no longer required, we take reasonable steps to securely delete or de-identify it.
Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. You should review the privacy policy of any external website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us:
Mountain View Window Cleaning Service
Phone: 0402 279 281